Work model: Remote

About the role

We are looking for an experienced Team Lead to oversee a group of teams working on social media monitoring, content quality and localization support across multiple markets. Youll be responsible for team performance, service delivery and continuous improvement.

• Lead day-to-day operations across all three functions, ensuring SLA, KPI, productivity and quality targets are met,
• Manage distributed teams across Poland and Romania in a remote/WFH setup,
• Own workforce planning, staffing, scheduling, capacity management and business continuity,
• Handle operational, policy and quality escalations, coordinating with internal leadership and the client as required,
• Drive governance calls, performance reviews and business updates,
• Oversee social media monitoring activities, including risk identification and timely issue resolution,
• Ensure linguistic quality and subtitle localization excellence for French content, while leading QA governance for German, Italian and French workflows,
• Prepare regular performance reports and drive ongoing improvement initiatives across the teams.

• Bachelors degree or equivalent experience,
• Previous experience in content operations, localization, quality or a related field,
• Proven experience leading teams, ideally in a multilingual or international setting,
• Strong communication and stakeholder management skills,
• Comfortable working with reporting tools (e.g. Excel, Power BI),
• Language skills: English (C1), French (C1); good to have: Russian (C1).

• Extensive benefits package: Multisport Card, private medical healthcare, life insurance, cafeteria benefits,
• Open-minded and multinational environment,
• Opportunity to be part of a global organization focused on development,
• Professional development and clear career path,
• Training & development opportunities including language courses.