Your tasks will involve:

• Leading, managing, overseeing and supporting a team of Customer Service Agents;
• Ensuring the Team fulfills KPI’s set by clients;
• Facilitating clear and efficient communications;
• Rewarding Agents for best results;
• Participating in the recruitment and induction processes.

• You are able to work stationarily in Gdańsk;
• You have fluent command of spoken and written German (C1) and English (B2) (Both);
• You can effectively manage a team, offer constructive feedback, oversee processes and growth;
• You have excellent manners and high personal standards;
• You are motivated and growth oriented;
• You are no stranger to MS Office software;
• You think logically, and are good at problem-solving and introducing improvement solutions;
• You have at least 12 months of experience with Customer Service positions. Product Specialist, Trainer and/or Mentor experience is a plus as well.

Join us and you will be able to:

• Grow and develop, 92% of our Management started their journey in Customer Care;
• Receive appealing social bonuses (Multisport card, access to private healthcare);
• Work in a great team with an amazing atmosphere.

What else should you know?

• Additional vacation funds or co-financing new glasses is a standard for us, if you are a parent, your children can count on holiday gifts from our company Santa.
• We have internal programs promoting a healthy lifestyle;
• We offer access to broadly developed training platforms. Growth of our employees is important to us.

Do not wait! We are excited to hear from you!