Praca w Gdańsku i okolicach: Order to Cash Junior Specialist with Dutch

Order to Cash Junior Specialist with Dutch
Gdańsk
Nr ref.: 11629592
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. In Poland Accenture has offices in Warsaw, Kraków, Gdańsk, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website: accenture.com

 

Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.

As Order to Cash Junior Specialist youll be responsible for:

  • Analyzing and solving medium-complexity or non-standard problems.
  • Performing immediate outbound and inbound calls and e-mails to customers related to collections/order management process.
  • Proactively escalating problem accounts to the appropriate function to accelerate the collection of overdue accounts. Contact with customers with aged accounts based on generated collection strategy worklist.
  • Manage commercial disputes (claims) related to O2B process – contact with customers.
  • Monitoring execution of dunning activities by company policy and timeline.
  • Receiving and driving timely resolution or closure of standard collection-related Customer queries, complaints, and feedback through multiple source points email, phone, etc. by liaising with appropriate internal company functins e.g. O2B for invoicing issues.
  • Reviewing and facilitating customer account monitoring through the conduct of customer reconciliation and coordination with AR Management for value adjustments and small write-offs in adherence with company policy.
  • Contributing within O2C organization.
  • Performing processing B2C and O2B controls as prescribed in the desktop procedures.
What do we expect?
  • Strong interpersonal & communication skills and ability to maintain professional business contact.
  • Ability to prioritize, analytical skills, can-do attitude and ability to multi-task.
  • Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Dutch.
  • Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management.
  • Knowledge of SAP and Microsoft Office Excel would be an asset.
  • Experience in OTB/Order Management, OTC or Collections would be an asset.
What can we offer:
  • Ability to work in hybrid mod.
  • Benefits such as Multisport card, private medical care in Luxmed, life insurance, access to MyBenefit platform, Referral Program, Employee Assistance Program, Employee Share Purchase Plan.
  • Using foreign language and new technology solutions daily, cooperating with various global Clients.
  • Constant support and clear development path from your first day – dedicated Buddy, who will help you in adjusting to the new workplace.
  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom training.
  • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
  • Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
  • Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. In Poland Accenture has offices in Warsaw, Kraków, Gdańsk, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website: accenture.com

 

Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.

As Order to Cash Junior Specialist youll be responsible for:

  • Analyzing and solving medium-complexity or non-standard problems.
  • Performing immediate outbound and inbound calls and e-mails to customers related to collections/order management process.
  • Proactively escalating problem accounts to the appropriate function to accelerate the collection of overdue accounts. Contact with customers with aged accounts based on generated collection strategy worklist.
  • Manage commercial disputes (claims) related to O2B process – contact with customers.
  • Monitoring execution of dunning activities by company policy and timeline.
  • Receiving and driving timely resolution or closure of standard collection-related Customer queries, complaints, and feedback through multiple source points email, phone, etc. by liaising with appropriate internal company functins e.g. O2B for invoicing issues.
  • Reviewing and facilitating customer account monitoring through the conduct of customer reconciliation and coordination with AR Management for value adjustments and small write-offs in adherence with company policy.
  • Contributing within O2C organization.
  • Performing processing B2C and O2B controls as prescribed in the desktop procedures.
What do we expect?
  • Strong interpersonal & communication skills and ability to maintain professional business contact.
  • Ability to prioritize, analytical skills, can-do attitude and ability to multi-task.
  • Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Dutch.
  • Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management.
  • Knowledge of SAP and Microsoft Office Excel would be an asset.
  • Experience in OTB/Order Management, OTC or Collections would be an asset.
What can we offer:
  • Ability to work in hybrid mod.
  • Benefits such as Multisport card, private medical care in Luxmed, life insurance, access to MyBenefit platform, Referral Program, Employee Assistance Program, Employee Share Purchase Plan.
  • Using foreign language and new technology solutions daily, cooperating with various global Clients.
  • Constant support and clear development path from your first day – dedicated Buddy, who will help you in adjusting to the new workplace.
  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom training.
  • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
  • Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
  • Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Check out all our job vacancies at our website: www.accenture.pl/operationswarsaw

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
APLIKUJ TERAZ