Praca w Gdańsku i okolicach: IT Operation Specialist

IT Operation Specialist
Nr ref.: 3853

Would you like to develop your skills and knowledge by working in a highly professional IT team? We are now looking for an IT Operation Specialist to initially analyse, distribute and coordinate incidents related to our eco system of core applications.


At Nordea, we see that the world is changing fast – and we want to be one step ahead of the curve. That’s why we’re deeply committed to providing the financial solutions of tomorrow to our customers. We’re creating an agile environment where we experiment and grow together – and we need your ideas and unique background. With us, you’ll be in good company, with a chance to make your mark on something bigger.


About this opportunity


Welcome to the Core Banking Application team. We add value by guarding undisturbed operations of core  applications and their environment to enable smooth daily work for end users and keep away any negative impact from bank’s customers. As IT Operation Specialist, you’ll play a valuable role being part of bank IT operations, helping to streamline our process and deliver a reliable service.


What you’ll be doing:

  • working with Incident Management process
  • working with Problem Management process
  • creating and conducting meetings with other support groups for root cause analysis
  • creating (written) record of agreed actions
  • taking care of and upkeeping incidents SLA
  • coordinating daily incidents via triage and dispatch
  • working on process improvement and potential automation
  • contributing to Knowledge Data Base

You’ll join an unique group of people with a various skill sets that work together to run the bank. The role is based in Gdańsk.


Who you are


Collaboration. Ownership. Passion. Courage. These are the values that guide us in being our best – and that we imagine you share with us.


To succeed in this role, we believe that you:

  • need to be disciplined and process oriented
  • enjoy team work
  • be able to handle conference calls and elicit information from other teams
  • you have very good communication skills and are solution oriented with a can-do approach when dealing with challenges
  • confidence in spoken and written English

Your experience and background:

  • at least 1 year of experience in 1st or 2nd level of support, Service or Helpdesk support
  • knowledge of ITIL methodology – knowledge of incident, change and problem management
  • you are open-minded and like to work in a role with high customer-focus
  • we expect that you speak and write English fluently
  • you have a working experience with a ticketing tool (e.g.: Remedy or Helix BMC)

Nice to have:

  • ITIL Foundation certificate
  • JIRA experience
  • Experience within Agile ways of working
  • Bachelor or higher degree in computer science

If this sounds like you, get in touch!


Next steps

Submit your application no later than 11/12/2021.


At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at:

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