Your responsibilities will include:

• Providing customer service via phone and email in line with the highest quality standards
• Aiming to meet customer satisfaction KPIs set by your manager
• Showing empathy and understanding toward the customer to offer effective support

This job is perfect for you if:

• You speak German fluently (C1) and have a good command of English (B2)
• You are professional, empathetic, and customer-oriented
• You are confident using MS Office tools
• You are motivated and eager to grow professionally

What you’ll gain by joining us:

• A clear career path — 92% of our managers started in customer service
• Attractive benefits: Multisport card, private medical care
• Work in a modern office in Gdańsk, in a friendly and supportive team
• €150 Airbnb voucher after your first year of employment
• Performance-based monthly and semi-annual bonuses

Relocation support – we’ll help you move to Gdańsk!

• Travel allowance
• Accommodation allowance for the first 3 months
• Full support during the relocation process
• Please note: This is a fully onsite role based in Gdańsk

Additional benefits:

• Holiday bonus, glasses subsidy
• Gifts for employees’ children during holidays
• Wellness programs to support a healthy lifestyle
• Access to advanced internal training platforms — we care about your development