Praca w Gdańsku i okolicach: Digital Customer Service Administrator
CEVA Logistics - CEVA provides world-class supply chain solutions for large and medium-size national and multinational companies across the globe. As an industry leader, CEVA offers customers complete supply chain design and implementation in contract logistics and freight management, alone or in combination. Together with CMA CGM, a leading worldwide shipping group and CEVA’s strategic partner, we are able to offer our customers end-to-end logistics solutions. CEVA’s integrated global network has facilities in over 160 countries and around 58,000 employees; all dedicated to delivering consistently excellent operations and supply chain solutions.
CEVA Logistics is looking for a candidate for the position:
You will be responsible for nurtures digital customers using myCEVA digital platform by answering service-related questions, processing customer’s Transport Order requests, communicating closely with customers when there is an issue with the shipment and by fulfilling customer needs to ensure an outstanding customer digital experience with CEVA.
- Process the incoming Transport Order Request from myCEVA in CSP
- Manage large amounts of incoming contact requests (either phone, chat online, email, etc…)
- Assist our Digital customers with any questions or issues
- Go the extra mile to onboard and engage customers by building sustainable relationships of trust through open and interactive communication
- Liaise with other CEVA offices, especially origin and destination operations in Freight Management stations to resolve issues and coordinate actions and tasks
- Handle complaints and resolve service issues by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem
- Follow processes, work instructions and pre-established guidelines from the Digital Customer Service Process & WI Pack to perform the functions of the job
Requirements:
- Customer Support experience
- Excellent English skills (communication in English on a daily basis)
- Strong communication handling skills and active listening
- Extensive computer, digital tools and telephone work
- Data entry, problem solving, work flow management are key tasks to be performed daily
- Knowledge of Freight Management operations and customer service (one-year minimum experience as freight management operator or customer service representative in a station)
What do we offer:
Interesting, quite independent job in global organization with multiple development opportunities, friendly work atmosphere & market competitive package (bonus, private medical care, life insurance)