Praca w Gdańsku i okolicach: Customer Service Specialist with Spanish

Customer Service Specialist with Spanish
Gdańsk
  • Receiving end user requests for product details, warranty registration and general inquiries
  • Provide first level resolution providing excellent customer experience
  • De-escalating upset customers while adhering to the client policies and procedures
  • Documenting both the customer concern and action to resolve the issue in the CRM tool
  • Ticket escalation to respective Support Group
  • Ticket creation /Categorization / Prioritization
  • Receive and Promptly Respond to Customer Queries
  • Iidentify and troubleshoot, document and categorize customer inquiries/requests, and if needed escalate complex problems according to defined escalation procedures.
You have
  • Min.Bachelor Degree
  • At least 6-12 months of retail Omni-channel e- commerce experience focusing product support, warranty and customer experience
  • Good knowledge of Spanish language (min.C1/C2)
  • Good knowledge of English language (min.B2)
  • Excellent customer issue resolution focus related to online / in-shop orders, refunds and replacements, warranty, etc.
  • Ability to learn, retain and apply large amounts of product, procedure, policy and system information
  • Interpersonall skills such as: understanding, active listening capabilities, knows how to probe and to get relevant information; empathy
We offer
  • Attractive salary and stable job offer- employment contract
  • Medical care with dentist for you and your family
  • Cafeteria benefits & multisport card
  • Recognition program
  • Opportunities to grow internal promotions in Poland & abroad!
  • Opportunities to develop co-financed training programs, free training platforms: UDEMY, Busuu
  • Opportunity to make a difference: volunteering programs
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.
APLIKUJ TERAZ