Praca w Gdańsku i okolicach: Customer Service Specialist with French

Customer Service Specialist with French
  • Receiving end user requests for product details, warranty registration and general inquiries 
  • Provide first level resolution providing excellent customer experience
  • De-escalating upset customers while adhering to the client policies and procedures   
  • Documenting both the customer concern and action to resolve the issue in the CRM tool
  • Ticket escalation to respective Support Group
  • Ticket creation /Categorization / Prioritization
  • Receive and Promptly Respond to Customer Queries
  • Iidentify and troubleshoot, document and categorize customer inquiries/requests, and if needed escalate complex problems according to defined escalation procedures.
You have
  • Min.Bachelor Degree 
  • At least 6-12 months of retail Omni-channel e-commerce  experience focusing product support, warranty and customer experience 
  • Good knowledge of French language (min.C1/C2) 
  • Good knowledge of English language (min.B2) 
  • Excellent customer issue resolution focus related to online / in-shop orders, refunds and replacements, warranty, etc.
  • Ability to learn, retain and apply large amounts of product, procedure, policy and system information
  • Interpersonall skills such as: understanding, active listening capabilities, knows how to probe and to get relevant information; empathy
We offer
  • Attractive salary and stable job offer- employment contract;
  • Medical care with dentist for you and your family;
  • Cafeteria benefits & multisport card;
  • Recognition program;
  • Opportunities to grow: internal promotions in Poland & abroad!;
  • Opportunities to develop: co-financed training programs, free training platforms: UDEMY, Busuu;
  • Opportunity to make a difference: volunteering programs.
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.