As a Business Analyst, you will be working for our client, a leading company in the industry, on a critical project involving the implementation, customization, analysis, and support of the Dynamics 365 platform.
- Gathering and analyzing business requirements
- Evaluating existing sales workflows and proposing solutions using Dynamics 365
- Providing technical solution overviews and planning to stakeholders
- Conducting training sessions and workshops for Level 2 users
- Offering ongoing support to resolve user issues and optimize system usage
- Identifying opportunities for process improvement and proposing enhancements to the Dynamics 365 platform
- Functionally setting up and configuring systems
- Collaborating with developers, integrators, and business partners for system enhancements
- Ensuring compliance with IT policies and procedures
- Indirectly managing experts from other parts of the business and IT