Praca w Gdańsku i okolicach: Advanced Solutions Lab Vendor Support Specialist

Advanced Solutions Lab Vendor Support Specialist

Monday-Friday, standard office hours


Advanced Solutions Lab (ASL) Vendor Support will be working regularly hand-in-hand with ASL team Ops Manager and Machine Learning Solutions Engineers to support briefings with logistics that include highly detailed set-up processes, including building out virtual classrooms, chat rooms, student GCP / QL credentials, and complex class calendar invitations for each cohort.


Key skills:

2+ Years experience in the following areas -

  • Program management / Coordination experience/ management in learning / training environment
  • Strong communication skills (proficient in English, written and spoken)
  • Secondary Language - Polish

Preferred Skills / Experience

  • Experience in support and troubleshooting technology 
  • High attention to detail
  • Ability to prioritize multiple functions, tasks and requests and manage work on time
  • Ability to lead reviews and monitor key success KPIs
  • Proven ability to consistently and positively contribute in a fast-paced environment
  • Proven project management, organizational and communication skills
  • Robust conflict resolution skills

Technologies (Exposure): 

  • Office Suite (presentations, documents and spreadsheets)
  • Calendar Management
  • Mail, chat (group) management
    • Highly skilled at Google Workspace, especially calendar & drive management, Google slides and sheets, group chat, docs etc.
    • Familiarity with cloud concepts is preferred
Key Responsibilities:
  • Act as a single point of contact for ASL student cohorts and for escalations & student queries.
  • Provide operational support related to training schedules, course registrations, surveys, etc
  • Build and manage reports on queries, registrations and onboarding data and issue using Google sheets
  • Research and book vendors and coordinate invoicing
  • Set up and maintain all meet instances and complicated calendar coordinations
  • Maintain, edit, create, and organize ASL team digital assets
  • Manage and disseminate all written comms to attendees and exec sponsors
  • Develop custom reports as required to meet stakeholder needs
  • Report metrics (compliance, attendance, exceptions, surveys)
  • Provide in-session assistance as needed in region (AMER, APAC, EMEA, & Japan) and proactively troubleshoot and execute real-time session updates
  • Complete special projects as required by the ASL team
  • Demonstrate in-depth, ongoing understanding of all program features and ASL team / CCE priorities, as they continue to evolve
Required Qualifications:
  • Minimum - High school or equivalent academic or industry experience
  • Preferred - Graduation or equivalent academic or industry experience
We offer:
  • Competitive salary with cafeteria benefits
  • Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
  • Pleasant and inspiring working atmosphere
  • Professional development and clear career path
  • Training & development opportunities
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.